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Terms and Conditions

For any enquiries relating to orders please call 01360 500254 or email reception@glengoyne.com

Company Information

Ian Macleod Distillers Limited is Registered in Scotland No. 32696. Registered Office: Russell House, Dunnet Way, Broxburn EH52 5BU

Security

You can purchase online safely and securely.
We use Worldpay to ensure that your credit card details and personal information cannot be compromised by using highly efficient encryption.

Personal Information

All details supplied by you are held in accordance with the Data Protection Act 1998. We will not disclose your information to any other organisations or third parties, except in order to fulfill our services or send details of our products and services to you.

Payment

Payment can be made online by debit or credit card. We accept the following cards: VISA Mastercard Switch Maestro & Solo. We do not accept Diners or AMEX.

Alternatively orders can be faxed or posted to Glengoyne Distillery and payment can be made by cheque. Orders will be despatched after cheques have been cleared.

Glengoyne Distillery reserve the right to cancel any order received and refund the total value back to the cardholder.

Orders

Once your order has been placed successfully a confirmation email will be sent to your inbox. Another will be sent to Glengoyne Distillery informing us of the order. We will then prepare your order for despatch, so please ensure that the details on your confirmation email are correct. If they are incorrect please inform us immediately.

Delivery

All deliveries excluding very small items are sent by courier. For UK deliveries please allow 4 working days from clearance of funds. For all other European Deliveries please allow 5 working days from clearance of funds. For International Orders delivery times depend on location - you should allow 7 working days from clearance of funds.

NB**The above delivery times exclude personalised bottles - please allow 10 working days.

Delivery charges are calculated on weight and destination.

Unfortunately due to customs laws relating to posted goods we cannot deliver to the following countries:

Afghanistan, Angola, Benin, Brazil, Canada, Cape Verde, Cost Rica, Cuba, Guam, Guyana, Iran, Jamaica, Kuwait, Liberia, Maldives, MarshallIslands, Mauritania, Mexico, Moldova, Mongolia, Morocco, Nauru, Nicaragua, Nigeria, Northan Mariana Islands, Pakistan, Paraguay, Peru, Philippines, Quatar, St Vincent & The Grenadines, Saudi Arabia, Sudan, Suriname, Syria, United Arab Emirates, United States of America, Virgin Islands, Wake Island, Yemen

Out of Stock Items

If we are out of stock of a particular item we will advise you and give you an approximate delivery date.

Pricing

The prices on this website are subject to change

Tax and Duties

The addressee may be liable for excise fees/customs duty if the value/ proportion of alcohol sent exceeds the country limit. It is the purchasers responsibility to check this before ordering.

Glengoyne Distillery shall not be liable for any of these fees and will not issue refunds on purchases not delivered due to non payment of customs fees.

All purchases and postage charges within the EU are subject to VAT.

PLEASE CONTACT YOUR CUSTOMS DEPARTMENT SHOULD YOU REQUIRE ANY FURTHER INFORMATION

Returns

Glengoyne Distillery will accept returns up to 7 days from date goods are delivered to customer provided that they are not damaged and all packaging is intact. Please note that we will not pay for any delivery charges incurred by returned goods.

We will make reimbursements within 30 days of return

Overseas

Unfortunately we are not able to guarantee the safe delivery of whisky or glass to any country outside the European Union.

We will ensure that goods are packaged well and will retain proof of postage however we send these bottles only on the understanding that we do so entirely at the risk of the customer

List of cookies we collect

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.

When you visit our website we send you a cookie. Cookies may be used in the following ways:

- To enable the personalisation features on our website (which give you the ability to recall recently viewed pages and see information which you have input on line).

- To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.

- Two types of cookies may be used on this website, session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

COOKIE nameCOOKIE Description
AgeCheck Stores if user has verified age and is valid.
Lifespan: 1 year
map_program_id Used to track inbound links from affiliates.
Lifespan: 24 hours
map_referral_code Used to track inbound links from affiliates.
Lifespan: 24 hours
__utma A Google Analytics cookie- Tracks the number of times a visitor has been to our website, when their first visit was, and when their last visit occurred. 
Lifespan: Persistent
__utmb A Google Analytics cookie -Tracks approximately how long a visitor stays on our website. 
Lifespan: 30mins
__utmc A Google Analytics cookie which helps us understand how visitors are using our website, so we can make it more useful. 
Lifespan: End of Session
__utmz Tracks where a visitor came from, for example which search engine, search keyword or link they used. 
Lifespan: 6 months
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.