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Shipping

Covid-19 Impact

We are pleased to assure you that we are continuing to send out bottles of Glengoyne to your door. Given the impact of the current Covid-19 pandemic, deliveries may take longer to reach you than normal but we’ll be virtually raising a glass with you as soon as it does arrive.

UK Shipping

Delivery will usually be made within 3 working days or 4 working days for Personalised Bottles if available.

Please allow 4-5 working days for Northern Ireland, The Channel Islands and Scottish Highlands and Offshore Islands. Delivery will be made by our chosen courier at any time between the hours of 07.00 & 17.30 Monday through to Friday. We do not deliver at weekends or bank holidays unless by special arrangement.

The Delivery process

  • A one hour delivery time slot will be allocated by our courier DPD so that you don’t have to wait in all day for your parcel.
  • This is done via text or E-Mail so please ensure that you provide one or both.
  • If the time and day is suitable no further action by you is required
  • If it’s not convenient there are plenty of options for you to choose from. You can change your delivery date, arrange to leave your parcel somewhere safe at the delivery address, deliver it to your neighbour, drop it off at your local shop, or come to the depot to pick it up.
  • Simply click on Show My Options to proceed.

On the day Glengoyne dispatches your goods you will receive e-mail/text notification from DPD confirming that the items have been dispatched and will be delivered Next Working Day by DPD, or if in an area where next day is unavailable a delivery day will be advised.

When will my parcel arrive?

You will receive your one hour window on the day of delivery once the driver has scanned all the parcels onto the van, this is usually by 12 noon. At this point you have the option to re- schedule the delivery day to any of the Next 3 working days. If no notification is received delivery will be attempted within this One Hour delivery slot. If no one is in to sign for their goods DPD will attempt to deliver to a neighbour at either side of the delivery address and you will receive an e mail /text confirming which address your item has been signed for at.

After 2 unsuccessful delivery attempts our courier will notify us that they have not been able to deliver your goods and we will contact you to advise us whether a final attempt to deliver to the same address should be made; re- deliver to an alternative address; hold in delivery depot for you to collect (2 pieces of ID required) or Return to Glengoyne. If you do not respond to either DPD or Glengoyne after 2 failed delivery attempts, your item will be held in the delivery depot for 5 working days before returning the goods to Glengoyne.

Accepting your parcel

Our standard deliveries are made during normal business hours, Monday to Friday; to ensure prompt delivery, someone must be present to sign for the parcel.

Please be advised that DPD's policy states that except in case of Delivery in a Safe Place, they require the Recipient of a Parcel to be of Legal Age. Furthermore, you as the recipient of the order, acknowledge that DPD will not carry out any age verification upon delivery. For full DPD T&C's please click here.

The age verification checks are at point of purchase as per our website's T&C's, please click here.

UK (excluding Northern Ireland)

  • For orders up to the value of £20

    Estimated Delivery Time Within 3-4 days

    Cost £4.50

  • For orders between the value of £20 and £50

    Estimated Delivery Time Within 3-4 days

    Cost £6.50

  • For orders above £50

    Estimated Delivery Time Within 3-4 days

    Cost Free

Northern Ireland 

  • Northern Ireland

    Estimated Delivery Time Within 4 days

    Cost £12.00

International Shipping

We have temporarily suspended our international shipping option due to courier issues post Brexit.

This will be reviewed and we hope to be shipping internationally again soon.

RETURNS, REFUNDS & REPLACEMENTS

Returns

If you wish to return Products which are not faulty, please contact us on: shop@glengoyne.com with details of your order within 7 days of delivery of the goods. 
Please ensure all products are checked fully upon receipt, as returns can only be processed from the delivery address.
Any returned products must be returned to us in good condition, with all packaging intact. All refunds and reimbursements will be arranged within 30 days of our acceptance to do so and after the safe receipt of the returned goods. Any product returned must be within its original packaging, contain the relevant paperwork and be adequately packed to avoid any possible damage.
The cost and risk of returning the product is the responsibility of the customer and a proof of delivery service must be used. 
If, upon delivery of your order, the goods are damaged or incorrect, please email your order number and proof of damage to shop@glengoyne.com Please provide as much information as possible including your order number and details of any damage including photographs. We will arrange for your order to be returned at our cost and we will do our best to provide a replacement if available.

Refunds and Replacements

We will provide a refund or provide a replacement where available for any products received damaged or faulty, provided we are notified within 3 working days of receipt. Where a replacement item is not available, due to it being discontinued or the original item being a "One Off," we will reimburse you for the full cost of the item only and any shipping costs. No compensation will be paid.
Upon receipt of your order, the order should be carefully inspected to make sure that it is intact and in full. The courier must be informed of breakages or shortages at the time of delivery. We may not (at our sole discretion) accept any claims for breakages or shortages unless they are stated on the couriers documentation. We must have confirmation of these breakages or shortages within 3 working days of delivery. Photographic evidence is required by our carrier company if an item has been damaged during transit.
In the case of a return being necessary, you as the customer will be sent a shipping label to print out and attach to the Item.

You will have to be available for a set time in order for the courier to collect this item.