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Shipping

UK Shipping

Delivery will usually be made within 3 working days or 4 working days for Personalised Bottles.

Please allow up to 4- 5 working days for Northern Ireland, The Channel Islands and Scottish Highlands and Offshore Islands.Delivery will be made by our chosen courier at any time between the hours of 07.00 & 17.30 Monday through to Friday. We do not deliver at weekends or bank holidays unless by special arrangement.

The Delivery process

  • A one hour delivery time slot will be allocated by our courier DPD so that you don’t have to wait in all day for your parcel.
  • This is done via text or E-Mail so please ensure that you provide one or both.
  • If the time and day is suitable no further action by you is required
  • If it’s not convenient you can respond to the text or email and select one of three alternative dates for redelivery
  • Simply clicking on the chosen date will reschedule the delivery

On the day Glengoyne Distillery dispatch your goods you will receive e-mail/text notification from DPD confirming that the items have been dispatched and will be delivered Next Working Day by DPD or if in an area where next day is unavailable a delivery day will be advised.

On the morning of delivery you will receive another e mail/text message confirming that your item is going out for delivery and will give you an estimated time of arrival (One Hour Window). At this point you have the option to re- schedule delivery day to any of the Next 3 working days. If no notification is received delivery will be attempted within this One Hour delivery slot. If no one is in to sign for their goods DPD willattempt to deliver to a neighbour at either side of the delivery address and you will receive an e mail /text confirming which address your item has been signed for at.

After 2 unsuccessful delivery attempts our courier will notify us that they have not been able to deliver your goods and we will contact you to advise us whether a final attempt to deliver to the same address should be made; re- deliver to an alternative address; hold in delivery depot for you to collect (2 pieces of ID required) or Return to Glengoyne Distillery. If you do not respond to either DPD or Glengoyne after 2 failed delivery attempts, your item will be held in the delivery depot for 5 working days before returning the goods to Glengoyne Distillery.

** Please note that DPD must receive a signature on delivery so please do not ask for goods to be left at back door etc.

UK (excluding Northern Ireland/Channel Islands)

  • For orders up to the value of £20

    Estimated Delivery Time Within 3-4 days

    Cost £4.50

  • For orders between the value of £20 and £50

    Estimated Delivery Time Within 3-4 days

    Cost £6.50

  • For orders above £50

    Estimated Delivery Time Within 3-4 days

    Cost Free

Northern Ireland & Channel Islands

  • Northern Ireland

    Estimated Delivery Time Within 4 days

    Cost £12.00

  • Channel Islands

    Estimated Delivery Time Within 4 days

    Cost £12.00

International Shipping

On the day Glengoyne Distillery dispatch your goods you will receive an e mail notification from DPD (please ensure you provide us with your email address) confirming that the items have been dispatched. This message will include a link to track your parcel.

If there is no-one available to sign for goods our courier will automatically repeat this process the Next Working Day.

After 2 unsuccessful delivery attempts our courier will notify us that they have not been able to deliver your goods and we will contact you to advise us whether a final attempt to deliver to the same address should be made; re- deliver to an alternative address; hold in delivery depot for you to collect (2 pieces of ID required) or Return to Glengoyne Distillery. If you do not respond to either DPD or Glengoyne after 2 failed delivery attempts, your item will be held in the delivery depot for 5 working days before returning the goods to Glengoyne Distillery.

Tax and Duties

The addressee may be liable for excise fees/customs duty if the value/ proportion of alcohol sent exceeds the country limit. It is the purchasers responsibility to check this before ordering.

Glengoyne Distillery shall not be liable for any of these fees and will not issue refunds on purchases not delivered due to non payment of customs fees.

All purchases and postage charges within the EU are subject to VAT.

PLEASE CONTACT YOUR CUSTOMS DEPARTMENT SHOULD YOU REQUIRE ANY FURTHER INFORMATION

Zone 1

  • Belgium

    Estimated Delivery Time Within 5 Days

    Cost £13.00

  • France (Inc Monaco)

    Estimated Delivery Time Within 5 Days

    Cost £13.00

  • Germany

    Estimated Delivery Time Within 5 Days

    Cost £13.00

  • Luxembourg

    Estimated Delivery Time Within 5 Days

    Cost £13.00

  • Netherlands

    Estimated Delivery Time Within 5 Days

    Cost £13.00

  • Rep Ireland

    Estimated Delivery Time Within 5 Days

    Cost £13.00

Zone 2

  • Austria

    Estimated Delivery Time Within 6 Days

    Cost £18.00

  • Denmark

    Estimated Delivery Time Within 6 Days

    Cost £18.00

  • Switzerland

    Estimated Delivery Time Within 6 Days

    Cost £40.00

Zone 3

  • Czech Republic

    Estimated Delivery Time Within 7 Days

    Cost £18.00

  • Italy

    Estimated Delivery Time Within 7 Days

    Cost £20.00

  • Slovakia

    Estimated Delivery Time Within 7 Days

    Cost £20.00

  • Spain

    Estimated Delivery Time Within 7 Days

    Cost £18.00

Zone 4

  • Finland

    Estimated Delivery Time Within 9 Days

    Cost £24.00

  • Poland

    Estimated Delivery Time Within 9 Days

    Cost £20.00

  • Sweden

    Estimated Delivery Time Within 9 Days

    Cost £22.00

  • Portugal

    Estimated Delivery Time Within 9 Days

    Cost £22.00

  • Estonia

    Estimated Delivery Time Within 9 Days

    Cost £22.00

  • Hungary

    Estimated Delivery Time Within 9 Days

    Cost £20.00

  • Slovenia

    Estimated Delivery Time Within 9 Days

    Cost £18.00

Zone 5

  • Lithuania

    Estimated Delivery Time Within 10 Days

    Cost £18.00

  • Latvia

    Estimated Delivery Time Within 10 Days

    Cost £21.00

  • Norway

    Estimated Delivery Time Within 10 Days

    Cost£54.00

  • Croatia

    Estimated Delivery Time Within 10 Days

    Cost£54.00

  • Serbia

    Estimated Delivery Time Within 10 Days

    Cost£58.00

  • Iceland

    Estimated Delivery Time Within 10 Days

    Cost£80.00

  • Bosnia Herzegovnia

    Estimated Delivery Time Within 10 Days

    Cost£58.00

*  Price includes customs clearance charge of £25